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Self Help Reference Material
 
How To Set Up Your Mail
The steps for setting up regular pop3 e-mail accounts for your domain are:
1. Go to your vpanel email control panel at the url specified in your web site settings e-mail. Once in the vpanel:
a.) Click on "Add a new email username"
b.) Type in the username you want to use.  E.g. "fred" 
with no quote marks. 
Note: The email usernamedoes not have to correspond to the email address you will be using it with. For example you could have the username "fred2" and have the fred@yourdomain.com alias pointing to it. Then in your email software you'd just specify fred@yourdomain.com as the email address and "fred" as the username.
c.) Type in the password you want to use. E.g. "secret" (No quote marks)
d.) For Allowed Services, leave it at "POP Email"
e.) Click the "Add The User" button
f.) If you enable the default mail drop for your site then you must also create an alias for each username you set up.
You have now set up the e-mail username "fred" for your domain. The e-mail address for that username is fred@yourdomain.com

To access the mail sent to  fred@yourdomain.com, you could use Netscape mail, Outlook Express, Eudora, or any major email software. You would use the settings below:

E-mail address: fred@yourdomain.com
Username: fred
Incoming mail server: yourdomain.com
Outgoing mail server:  your local ISP settings or yourdomain.com

In most email software there is a setting, "Leave copy of messages on server". This should normally not be selected since it will result in your pop account on the server getting larger and larger. This will degrade your email performance.

Other mail settings can be left at the default settings.

Outlook Express: In Outlook Express you can change your mail settings or add multiple email accounts by selecting "Tools" then sub menu item "Accounts".

Netscape Messenger/Mail: If you use Netscape mail, you can change your mail settings by selecting "Edit" then submenu item "Preferences" then select "Mail and Newsgroups" from the list and expand it by clicking the +. Then you would just change the settings under the "Identity" and "Mail Server" items.

If you want to retrieve mail from separate pop email accounts using Netscape, this can be done by setting up separate profiles. To set up a Netscape profile on a Windows 95-98 PC using running Netscape Messenger you would:
1.) Click the "Start Button" at the lower left hand side of your screen.
2.) Go to "Programs", then submenu folder "Netscape Communicator", then submenu folder "Utilities", then submenu item "User Profile Manager".  Follow the on-screen instructions from there.


[ ANTI-RELAY FOR SMTP (SENDING MAIL) ]

In order for you  to use the SMTP services of your account, you will
have to check your email at least once prior to attempting to send email.

(If you use a dialup provider, it is likely that you are assigned a different IP address each time you go online. If so, then you will need to check your email at least once each time you connect to your dialup provider.)

Once you've checked your email, you may then use your domain to send email to other locations. 

After getting disconnected and then reconnected to your dial-up provider, your operating system may remember the IP address of your previous log-on. If you have trouble sending mail after a dial-up disconnect, you may have to reboot your computer to clear the settings.

Alternately, a good long term solution would be to type in the SMTP settings of your local ISP in the "outgoing mail server" field of your email software.

Also, you can read and send and receive email from your online mail reader at:
http://www.your-domain.com/checkmail/

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How To Set Up An Email Alias/Forward
The steps for setting up email aliases/forwards for your domain are:
1. Go to your vpanel email control panel at the url specified in your web site settings e-mail. Once in the vpanel:
a.) Click on "Create Email Forwards/Aliases"
b.) Enter in the email alias you want to have, e.g. webmaster@yourdomain.com
c.) Enter the "Final Destination" address to forward the mail to, e.g.. fred@aol.com or e.g.. the username "fred"
d. Click on "Add The Email Alias/Forward" button.
That's it. Now all the mail sent to webmaster@yourdomain.com will automatically be forwarded to  the address or username you specified for the final destination.

You can also use an alias if the username for the e-mail address you would like is taken. For example: You would like the e-mail address info@yourdomain.com, but the username "info" is already taken. You would just set up an alternative username like "info6" and then have the alias info@yourdomain.com forward to "info6". In your e-mail software you would specify info@yourdomain.com as your e-mail address and "info6" as your username. Your username is not visible to anyone you send mail to, only the "from" address that you specify.

To configure a default mail drop for your domain:
1. Go to your vpanel email control panel at the url specified in your web site settings e-mail. Once in the vpanel:

a.) Click on "Create Email Forwards/Aliases"
b.) Enter in   @yourdomain.com  without anything before the @. 
c.) Enter the "Final Destination" address to forward the mail to, e.g.. fred@aol.com or e.g.. the username "fred"
d. If you are changing an existing default mail drop, first remove the existing @yourdomain.com alias then proceed to step "e" below.
e. Click on "Add The Email Alias/Forward" button.
f. All email sent to your domain that does not correspond to an existing email alias will be forwarded to the final destination you specify. 

Note: When using the default mail drop,  if you have multiple email usernames that you are using, and just want the mis-addressed mail to be forwarded to the default mail drop final destination, then you must enter in an alias for each username you are using.
For example, pop account "joe@yourdomain.com"
1: You would first  designate the username:   "joe"
2. Then create an alias of "joe@yourdomain.com"  with a final destination of:  "joe"


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CGI Information
You can install many CGI scripts in your local cgi-bin. Keep in mind that cgi scripting is a programming tool. Problems resolving from these and other cgi scripts are not covered under technical support.

A few common parameters that you may need in installing your cgi script are:
First line of perl scripts should be:     #!/bin/perl 
Your base directory:                      /www/htdocs/your_directory/
      (where your_directory is normally your domain name less the .com) 
The location of our sendmail program is:  /bin/sendmail 
The location of our date program is:      /bin/date 

Tips for CGI Installations
1. Read the documentation for the script you are trying to install! 
2. If you don't find any documentation WITH the script, check inside the script ITSELF, some scripts have the instructions written in with the coding. 
3. If you can't find any help, contact the author of the script (most scripts have the author's information in the header of the script) 
4. Make sure you have properly set any permissions for the file (most scripts require CHMOD 755, or read-execute permission to properly execute on the server) 
5. Make sure you have properly set all paths and parameters! 
6. Make sure (if it's a Perl script) you transferred it as an ASCII file (Perl scripts are text files [ASCII] not binary files like some compiled CGI scripts!) 

If you need help installing or writing custom cgi scripts you may wish to contact one of the following group of programmers who will get you up and running at a minimum cost. They will give you an estimate for the job you wish to have written or fixed. The scripts below are fairly easy to install and come with installation documents.

For a list of perl modules installed on the server, click here. If you need other perl modules for a cgi script you are installing, please ask and we will install them for you.

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CGI Script URL
To access cgi scripts that you install in your local cgi-bin,  you would normally type the following: 

http://yourdomain.com/yourdomaincgi/ 

For example if your domain was sportscar.com, then your cgi address would be:

http://sportscar.com/sportscarcgi/

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Counters 
Your site is already configured for the placement of counters. A counter may be added to your page by including the following line in your html document. Make sure to change "anyname.dat" to the datfile name you'd like to use for your site (It just needs to end in .dat).

For additional counters simply add your login_name1, 2, 3, etc... You can modify the look of your counter by changing the following values: 

ft=size of frame around counter dd=A,B,C,D,E - you can try different ones frgb=color of frame 

For aditional installed counter styles click here.






 

Built in Time and Date  Script 



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How To Set Up Simple Forms 

If you would like to create a form that uses our built in fmail.pl form mailer, the easiest way to create a form page is to start with one of the form pages on our site Edit it for your needs, rename it, then publish it to your site. For syntax information for use with the fmail.pl script please click here.

To make certain fields required: a good way to do that is with Javascript. For an easy cut and paste javascript, click the following URL: http://javascript.internet.com/forms/basic-validation.html

If you use a software package like Front Page then you would just use the built in form maker and follow the instructions within FP.

For information on how to use the fmail.pl script with Front Page, click here.

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How To Set Up Secure Forms 
Steps to settings up secure forms:


Alternative 1
Any form on your site can be set to be accessed securely using one of the following URLs. This will depend on which server you are on.

https://www.precision-web.net/yourdirectory/the-page-name.html
or
https://www.precision-web.com/yourdirectory/the-page-name.html
or
https://www.precisionwebhost.com:2700/yourdirectory/the-page-name.html

For example, if your domain name was sports.com and the page you wanted to access was named form.htm, then the secure url for that page would be: 

https://www.precision-web.net/sports/form.htm
or
https://www.precision-web.com/sports/form.htm
or
https://www.precisionwebhost.com:2700/sports/form.htm

All data imput by your customer to that page is encrypted using SSL encryption.

To securely view the data generated by the e.g.. form.htm page, you could:
a.) View the form mail using our secure mail reader at:
https://secure.shopping-cart-hosting.com/cgi-bin/secureemail.cgi



Alternative 2 
Steps:
1. Set up the form on your site using the fmail.pl script. If you are using Front Page you will have to choose the custom cgi script handler in the form settings, or paste in the html. For information on how to use the fmail.pl script with Front Page, click here.

2. Email us at webinfo@precisionweb.net and ask that we move your form to our security-one.com secure server. The security-one.com server is pgp form mail enabled.
3. Buy the PGP email encryption software, generate a secure key pair for the e-mail address you want the form results sent to. Submit the public key by clicking here.
4. We will move your form to the security-one.com server and install the pgp key to the server. All e-mail from that form will be encrypted.

Alternative 3
If you have a dedicated or virtual server, then you can use alternative 2 above or you can purchase and have installed your own secure certificate from Thawte or Verisign. Please email us for the costs.
 

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How To Create a PGP Key To Work WIth A Secure Form
A.  Steps to set PGP key: (If you are setting up the PGP for your shopping cart, click here.)
1. Buy, download and install the PGP personal Privacy If the PGP software that you downloaded is in .zip format, you may have to install WinZip from WinZip.com to extract it.
2. On your computer, if you are using windows 95-98 start the PGP software:
a.) Click your "Start" button, then "Programs", then the PGP folder, then click on the "PGP keys" program Icon.
b.) Once it starts up you would click on the menu item "Keys", then submenu item "New Key". Follow the PGP key wizard instructions and generate the key for the email address you want to receive your shopping cart orders on.
c.) Select the PGP key email address from the list so that it is highlighted, Select "edit" form the menu, select submenu item "Copy".  You can also copy the PGP key by selecting it with your mouse, right clicking on it, and selecting "Copy" from the drop down menu. Make sure you copy the key fully including the beginning and ending dashes:  "-----"
d.) Go to the PGP submission page at: /PGP-Key-Submit.html
e.) Enter the required information in the first 4 form fields. Click in the large "PGP Key" form field with your left mouse button so that you see your cursor blinking in the large form field. Select Netscape or Internet Explorer menu item "Edit", then select submenu item "Paste". Your public PGP key should show up in the form field.
f.) Click the "Submit Public PGP Key" button. 

Normally wIthin 3 days of submitting your public key to us, your form on the security-one.com server will begin to send encrypt the emails submitted form that form. If you need additional help on using the PGP software, contact the software maker.
 

How to Decrypt PGP Encrypted Email
A.  One method of decrypting teh encrypted emails you receive without using a plugin is:
(Instructions below apply to Windows 95/98)
1.) You receive the encrypted order via email.
2.) Copy the order info by highlighting the information with your mouse, and then from your mail software menu clicking "Edit", then "Copy". Or you may copy it by highlighting the encrypted information, then right click on it and select "copy" from the drop down menu. Make sure you copy the encrypted message fully including the beginning and ending dashes:  "-----"
3.) Start your PGP software by clicking your computers "Start" button in the lower left hand part of your screen, then "Programs", then the "PGP" folder, then the "PGP Tools" icon.
4.) Once you have the PGP Tools window open, click on the Decrypt Icon which is the one with the unlocked lock showing.
5.) Click the Clipboard button on the right of the program window. It will decrypt the contents of the clipboard.
 

The makers of the PGP software would be the most knowledgeable source for information on using their product. 

http://naisupport.sento.com/main.asp?docName=PGP
Phone: (972) 855-7044
Email: pgp55support@pgp.com 

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Shopping Cart FAQ / Help Info
To access the shopping cart FAQ /Help info click the url below:
/shopping_cart_FAQ.html

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How To Password Protect Directories
To password protect a directory:
1. Create a text file called .htaccess using a simple word processing program like Notepad or Wordpad.
2. Insert the contents below - customizing the bold/italicized portions to anything you like.

AuthUserFile /usr/local/etc/htpasswd
AuthGroupFile /dev/null
AuthName yourdomain.com_or_any_name
AuthType Basic
<Limit GET PUT POST>
 require user any_username_you _choose
</Limit>

3. Save the file as  ".htaccess"  without the quotes and with the beginning period.
4. Ftp it to the directory you want to password protect. Use ASCII mode not binary for uploading this file.
5. Make a note of what you set the "require user" to.
6. Fill out the password request form at: /password-request.html

7. We will normally activate your password protection within 24 hours.

For password protection scripts that you also may wish to use, go to: CGI Resources

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How to check the cause of web site access problems
If you are having intermittent problems accessing your site, please read the following: 

1. The following web site tracks the performance of the major backbone providers.  Internetweather.com updates their page at 5 minute intervals.   http://www.internetweather.com

2. To help trace problems with Internet traffic, try the following: 
a. Connect to the internet
b.) If you are running Windows 95, go to a DOS prompt. To get to the dos prompt you can normally click the "Start" button, then "Programs" then select "MS-DOS prompt".
c.) At the DOS command line, type 'TRACERT yourdomain.com'    (minus the quotes, replace 'yourdomain.com' with your domain name) 
d.) Your screen may output information that looks like: 

Tracing route to example.com [1.1.1.1]  over a maximum of 30 hops: 
 

1   123 ms - 123 ms -123 ms - 38.1.1.1 
2   147 ms - 145 ms -182 ms - nc.pop.psi.net [38.147.37.1] 
3   120 ms - 134 ms -134 ms - 207.124.104.54 
4    160 ms   242 ms   158 ms  sl-gw5-sj-1-1-0-T3.sprintlink.net [144.228.44.1
5    180 ms   262 ms   228 ms  sl-gw5-1-0-T3.sprintlink.net [144.228.44.13]
6    198 ms   252 ms   288 ms  sl10-sj-155M.sprintlink.net [144.232.3.6]
7    327 ms   227 ms   301 ms  sl-bb10-rly-6-0.sprintlink.net [144.232.9.13]
8    343 ms   335 ms   298 ms  sl-gw1-rly-0-0-0.sprintlink.net [144.232.0.58]
9    394 ms  336 ms   339 ms  sl-smat-4-0-0.sprintlink.net [144.232.184.26]
10   313 ms   282 ms    282 ms   fvl1-S4-0.sprintsvc.net [205.244.203.62]
11   300 ms   370 ms   294 ms  fvl1-t-s4-0.sprintsvc.net [208.27.127.10]
12   297 ms   311 ms   343 ms  example.com [208.234.1.129]


This is called a traceroute, which traces, hop for hop, all the jumps you take from your internet connection to the destination. The first few hops are usually through your service provider's network. The hops from there are usually through the backbone/upstream provider your service provider uses to route internet traffic. The last few hops will be with our upstream/backbone provider through our network and to your server. Each hop shows timing information (designated by 3 sets of 'ms' ratings). Timing below 300 ms is good timing. Anything above that up to 1000 ms indicates some delays which will ultimately affect your overall connection performance. Any 'ms' timings represented by an asterisk (*)  indicate a time-out (bad connection). Whatever hops shows asterisks or timings above 500 will, more than likely, be where your connection is having problems. Check with the appropriate people regarding any performance problems. If the problems occur, in the first few hops, it is your service provider. If the problems occur within the midway hops, it is your service provider's upstream/backbone connection. If the problem occurs within the last few hops to your site, then it is a problem on our end. Please note, if the problem occurs in the first few hops, it will affect most of the hops thereafter.

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How to Edit Pages On Your Site Using Netscape Composer

1. Browse over to it with Netscape Navigator
2. Click "File" then submenu item "Edit Page". This will open the page up in Netscape Composer.
3. Make all the changes you want to make; it basically acts like a word processor.
4. Click "File" then submenu item "Save". If it's your main page, make sure the file name you save it as is "index.html" without the quotes. Otherwise the correct page name will be the default save file name.
5. Click on the publish button and use the settings below. If you add any images and want them uploaded, make sure they are selected in the "Other Files To Include" area of the publish window.

To edit the page title, description and keywords meta tags: While you are editing a page, click on the "Format" menu item then slide down to "Page colors and properties" and type in the info. Use the important keywords in the title, description, and at the beginning of the keywords.
 

FTP access settings using Netscape Composer:

Location to publish to would be:  ftp://yourname.com/
User ID / username: use the ftp settings from your "web site settings" email
Password:  use the ftp settings from your "web site settings" email

For more Netscape help resources click here.

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Upload Pages / Images Using WSFTP

To upload images or pages manually using WSFTP:
1. Download and install a copy of WSFTP from www.wsftp.com
2. Connect to your to the Internet as you normally would, then start up the WSFTP software and add a "NEW" ftp site  using the settings below:

FTP access settings using WSFTP:
Profile Name: yourname.com    Does Not Matter
Host Name / Address: precisionweb.net or precision-web.net
Host Type: Automatic Detect
User ID: use the ftp settings from your "web site settings" email
Password: use the ftp settings from your "web site settings" email
Save Password Box: Put a check in this box
Anonymous Box: Leave this box blank
Account: leave this box blank
 

3. Then, within WSFTP (Classic Interface) 
a. Browse to the directory where your image or html file is.
b. On the window that shows the server files, get to the directory where you want the files to go.
c. Double click on the file you want to move from your computer to the server or vice versa.

4. If you ftp the file to the main directory on the server that WSFTP will open up in, then the url to view or connect to that image would be: http://yourdomain.com/theimagefilename.jpg

If you ftp to a subdirectory within your site, then the url to connect to that image would be: http://yourdomain.com/the-subdirectory-name/the-image-or-page-name.jpg

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How do I request an auto responder?
To have an auto responder installed for one of your domain's email addresses, click here and fill out the auto responder request form. The auto responder will normally be activated within 24 hours.

Once it is set up, and email sent to that address will get an automatic response emailed back. This can also be used with information request forms to automatically have the information mailed to the customer. For an example, click here.

If you are autoresponding to a form submission, the best way to set it up is to use the autoresponder that is built into the fmail.pl script. For information on the fmail.pl script click here.

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How do I Register My SIte with the Search Engines?
For Information on registering your site with the search engines click here.

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Internet Glossary
What are the meanings of all those internet terms. Click here to find out.
What do the error codes mean?
    100 Continue 
    101 Switching Protocols 
    200 OK
    201 Created 
    202 Accepted 
    203 Non-Authoritative Information 
    204 No Content 
    205 Reset Content 
    206 Partial Content 
    300 Multiple Choices 
    301 Moved Permanently
    302 Moved Temporarily 
    303 See Other 
    304 Not Modified 
      (304 means the file was loaded from the browser cache instead of being resent by the server)
    305 Use Proxy 
    400 Bad Request 
    401 Unauthorized 
    402 Payment Required 
    403 Forbidden 
    404 Not Found 
    405 Method Not Allowed 
    406 Not Acceptable 
    407 Proxy Authentication Required 
    408 Request Time-Out 
    409 Conflict 
    410 Gone 
    411 Length Required
    412 Precondition Failed 
    413 Request Entity Too Large 
    414 Request-URL Too Large 
    415 Unsupported Media Type 
    500 Server Error 
    501 Not Implemented 
    502 Bad Gateway 
    503 Out of Resources
    504 Gateway Time-Out 
    505 HTTP Version not supported 
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When I publish my pages, the changes don't seem to show up?
When you FTP files to your site or publish Using FrontPage, the changes are made immediately on the server. 

However you might not see the changes for 2 reasons:
1. Your browser is showing you an old page that it has cached on your local hard drive. To force the browser to reload the current page form the server, hold down the <SHIFT> key while you click on the Reload button (Netscape) or Refresh button (Internet Explorer). Or, if you are using the built in AOL browser, hold down the <CTRL> key whille you click on the Refresh button (Normally just ot the left of the address bar and Home Icon).

2. Another possible reason you are not seeing your changes: If you are working on your home page and your home page was named index.html but you now have it named index.htm, you might be changing the index.htm page but still seeing the index.html page. index.html has a higher preference than index.htm as a home page. Te resolve this,  just rename your home page to index.html


 
 
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