|
Self Help Reference
Material
| How
To Set Up Your Mail |
The steps for setting up regular pop3
e-mail accounts for your domain are:
1. Go to your vpanel email control panel
at the url specified in your web site settings e-mail. Once in the vpanel:
a.) Click on "Add a new email
username"
b.) Type in the username you want to use.
E.g. "fred"
with no quote marks.
Note: The email usernamedoes
not have to correspond to the email address you will be using it
with. For example you could have the username "fred2" and have the fred@yourdomain.com
alias pointing to it. Then in your email software you'd just specify fred@yourdomain.com
as the email address and "fred" as the username.
c.) Type in the password you want to use.
E.g. "secret" (No quote marks)
d.) For Allowed Services, leave it at
"POP Email"
e.) Click the "Add The User" button
f.) If you enable the default
mail drop for your site then you must also create
an alias for each username you set up.
You have now set up the e-mail username "fred"
for your domain. The e-mail address for that username is fred@yourdomain.com
To access the mail sent to
fred@yourdomain.com, you could use Netscape mail, Outlook
Express, Eudora, or any major
email software. You would use the settings below:
E-mail address: fred@yourdomain.com
Username: fred
Incoming mail server: yourdomain.com
Outgoing mail server: your local
ISP settings or yourdomain.com
In most email software there is a setting,
"Leave copy of messages on server". This should normally not be
selected since it will result in your pop account on the server getting
larger and larger. This will degrade your email performance.
Other mail settings can be left at the
default settings.
Outlook Express: In Outlook Express you
can change your mail settings or add multiple email accounts by selecting
"Tools" then sub menu item "Accounts".
Netscape Messenger/Mail: If you use Netscape
mail, you can change your mail settings by selecting "Edit" then submenu
item "Preferences" then select "Mail and Newsgroups" from the list and
expand it by clicking the +. Then you would just change the settings under
the "Identity" and "Mail Server" items.
If you want to retrieve mail from separate
pop email accounts using Netscape, this can be done by setting up separate
profiles. To set up a Netscape profile on a Windows 95-98 PC using running
Netscape Messenger you would:
1.) Click the "Start Button" at the lower
left hand side of your screen.
2.) Go to "Programs", then submenu folder
"Netscape Communicator", then submenu folder "Utilities", then submenu
item "User Profile Manager". Follow the on-screen instructions from
there.
[ ANTI-RELAY FOR SMTP (SENDING MAIL)
]
In order for you to use the SMTP
services of your account, you will
have to check your email at least once
prior to attempting to send email.
(If you use a dialup provider, it is likely
that you are assigned a different IP address each time you go online. If
so, then you will need to check your email at least once each time you
connect to your dialup provider.)
Once you've checked your email, you may
then use your domain to send email to other locations.
After getting disconnected and then reconnected
to your dial-up provider, your operating system may remember the IP address
of your previous log-on. If you have trouble sending mail after a dial-up
disconnect, you may have to reboot your computer to clear the settings.
Alternately, a good long term solution
would be to type in the SMTP settings of your local ISP in the "outgoing
mail server" field of your email software.
Also, you can read and send and receive
email from your online mail reader at:
http://www.your-domain.com/checkmail/
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| How
To Set Up An Email Alias/Forward |
The steps for setting up email aliases/forwards
for your domain are:
1. Go to your vpanel email control panel
at the url specified in your web site settings e-mail. Once in the vpanel:
a.) Click on "Create Email Forwards/Aliases"
b.) Enter in the email alias you want
to have, e.g. webmaster@yourdomain.com
c.) Enter the "Final Destination" address
to forward the mail to, e.g.. fred@aol.com or e.g.. the username
"fred"
d. Click on "Add The Email Alias/Forward"
button.
That's it. Now all the mail sent to webmaster@yourdomain.com
will automatically be forwarded to the address or username you specified
for the final destination.
You can also use an alias if the username
for the e-mail address you would like is taken. For example: You would
like the e-mail address info@yourdomain.com, but the username "info" is
already taken. You would just set up an alternative username like "info6"
and then have the alias info@yourdomain.com forward to "info6". In your
e-mail software you would specify info@yourdomain.com as your e-mail address
and "info6" as your username. Your username is not visible to anyone you
send mail to, only the "from" address that you specify.
To configure a default mail drop for your
domain:
1. Go to your vpanel email control panel
at the url specified in your web site settings e-mail. Once in the vpanel:
a.) Click on "Create Email Forwards/Aliases"
b.) Enter in @yourdomain.com
without anything before the @.
c.) Enter the "Final Destination" address
to forward the mail to, e.g.. fred@aol.com or e.g.. the username
"fred"
d. If you are changing an existing default
mail drop, first remove the existing @yourdomain.com alias then proceed
to step "e" below.
e. Click on "Add The Email Alias/Forward"
button.
f. All email sent to your domain that
does not correspond to an existing email alias will be forwarded
to the final destination you specify.
Note: When using the default mail drop,
if you have multiple email usernames that you are using, and just want
the mis-addressed mail to be forwarded to the default mail drop final destination,
then you must enter in an alias for each username you are using.
For example, pop account "joe@yourdomain.com"
1: You would first designate the
username: "joe"
2. Then create an alias of "joe@yourdomain.com"
with a final destination of: "joe"
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| CGI
Information |
| You can install many CGI scripts in your
local cgi-bin. Keep in mind that cgi scripting is a programming tool. Problems
resolving from these and other cgi scripts are not covered under technical
support.
A few common parameters that you may
need in installing your cgi script are:
First line of perl scripts should be:
#!/bin/perl
Your base directory:
/www/htdocs/your_directory/
(where
your_directory is normally your domain name less the .com)
The location of our sendmail program is:
/bin/sendmail
The location of our date program is:
/bin/date
Tips for CGI Installations
1. Read the documentation for the script
you are trying to install!
2. If you don't find any documentation
WITH the script, check inside the script ITSELF, some scripts have the
instructions written in with the coding.
3. If you can't find any help, contact
the author of the script (most scripts have the author's information in
the header of the script)
4. Make sure you have properly set any
permissions for the file (most scripts require CHMOD 755, or read-execute
permission to properly execute on the server)
5. Make sure you have properly set all
paths and parameters!
6. Make sure (if it's a Perl script) you
transferred it as an ASCII file (Perl scripts are text files [ASCII] not
binary files like some compiled CGI scripts!)
If you need help installing or writing
custom cgi scripts you may wish to contact one of the following
group
of programmers who will get you up and running at a minimum cost. They
will give you an estimate for the job you wish to have written or fixed.
The scripts below are fairly easy to install and come with installation
documents.
For a list of perl modules installed on
the server, click
here. If you need other perl modules for a cgi script you are installing,
please ask and we will install them for you.
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|
| CGI
Script URL |
| To access cgi scripts that you install
in your local cgi-bin, you would normally type the following:
http://yourdomain.com/yourdomaincgi/
For example if your domain was sportscar.com,
then your cgi address would be:
http://sportscar.com/sportscarcgi/
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|
| Counters |
Your site is already configured for the
placement of counters. A counter may be added to your page by including
the following line in your html document. Make sure to change "anyname.dat"
to the datfile name you'd like to use for your site (It just needs to end
in .dat).
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|
| How
To Set Up Simple Forms |
If you would like to create a form that
uses our built in fmail.pl form mailer, the easiest way to create a form
page is to start with one of the form
pages on our site Edit it for your needs, rename it, then publish it
to your site. For syntax information for use with the fmail.pl script please
click
here.
To make certain fields required: a good
way to do that is with Javascript. For an easy cut and paste javascript,
click the following URL: http://javascript.internet.com/forms/basic-validation.html
If you use a software package like Front
Page then you would just use the built in form maker and follow the instructions
within FP.
For information on how to use the fmail.pl
script with Front Page, click here.
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|
| How
To Set Up Secure Forms |
Steps to settings up secure forms:
Alternative 1
Any form on your site can be set to be
accessed securely using one of the following URLs. This will depend on
which server you are on.
https://www.precision-web.net/yourdirectory/the-page-name.html
or
https://www.precision-web.com/yourdirectory/the-page-name.html
or
https://www.precisionwebhost.com:2700/yourdirectory/the-page-name.html
For example, if your domain name was sports.com
and the page you wanted to access was named form.htm, then the secure url
for that page would be:
https://www.precision-web.net/sports/form.htm
or
https://www.precision-web.com/sports/form.htm
or
https://www.precisionwebhost.com:2700/sports/form.htm
All data imput by your customer to that
page is encrypted using SSL encryption.
To securely view the data generated by
the e.g.. form.htm page, you could:
a.) View the form mail using our secure
mail reader at:
https://secure.shopping-cart-hosting.com/cgi-bin/secureemail.cgi
Alternative 2
Steps:
1. Set up the form on your site using
the fmail.pl script. If you are using
Front Page you will have to choose the custom cgi script handler in the
form settings, or paste in the html. For information on how to use the
fmail.pl script with Front Page, click
here.
2. Email us at webinfo@precisionweb.net
and ask that we move your form to our security-one.com secure server. The
security-one.com server is pgp form mail enabled.
3. Buy the PGP email encryption software,
generate a secure key pair for the e-mail address you want the form results
sent to. Submit the public key by clicking
here.
4. We will move your form to the security-one.com
server and install the pgp key to the server. All e-mail from that form
will be encrypted.
Alternative 3
If you have a dedicated or virtual server,
then you can use alternative 2 above or you can purchase and have installed
your own secure certificate from
Thawte
or
Verisign.
Please email us for the costs.
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|
| How
To Create a PGP Key To Work WIth A Secure Form |
A. Steps to
set PGP key: (If you are setting up the PGP for your shopping
cart, click here.)
1. Buy, download and install the PGP
personal Privacy If the PGP software that you downloaded is in .zip
format, you may have to install WinZip from WinZip.com
to extract it.
2. On your computer, if you are using
windows 95-98 start the PGP software:
a.) Click your "Start" button, then "Programs",
then the PGP folder, then click on the "PGP keys" program Icon.
b.) Once it starts up you would click
on the menu item "Keys", then submenu item "New Key". Follow the PGP key
wizard instructions and generate the key for the email address you want
to receive your shopping cart orders on.
c.) Select the PGP key email address from
the list so that it is highlighted, Select "edit" form the menu, select
submenu item "Copy". You can also copy the PGP key by selecting it
with your mouse, right clicking on it, and selecting "Copy" from the drop
down menu. Make sure you copy the key fully including
the beginning and ending dashes: "-----"
d.) Go to the PGP submission page at:
/PGP-Key-Submit.html
e.) Enter the required information in
the first 4 form fields. Click in the large "PGP Key" form field with your
left mouse button so that you see your cursor blinking in the large form
field. Select Netscape or Internet Explorer menu item "Edit", then select
submenu item "Paste". Your public PGP key should show up in the form field.
f.) Click the "Submit Public PGP Key"
button.
Normally wIthin 3 days of submitting your
public key to us, your form on the security-one.com server will begin to
send encrypt the emails submitted form that form. If you need additional
help on using the
PGP software, contact
the software maker.
|
| How
to Decrypt PGP Encrypted Email |
A. One method
of decrypting teh encrypted emails you receive without using a plugin is:
(Instructions below
apply to Windows 95/98)
1.) You receive
the encrypted order via email.
2.) Copy the order
info by highlighting the information with your mouse, and then from your
mail software menu clicking "Edit", then "Copy". Or you may copy it by
highlighting the encrypted information, then right click on it and select
"copy" from the drop down menu. Make sure you copy the encrypted message
fully including the beginning and ending dashes: "-----"
3.) Start your PGP
software by clicking your computers "Start" button in the lower left hand
part of your screen, then "Programs", then the "PGP" folder, then the "PGP
Tools" icon.
4.) Once you have
the PGP Tools window open, click on the Decrypt Icon which is the one with
the unlocked lock showing.
5.) Click the Clipboard
button on the right of the program window. It will decrypt the contents
of the clipboard.
The makers of the
PGP software would be the most knowledgeable source for information on
using their product.
http://naisupport.sento.com/main.asp?docName=PGP
Phone: (972) 855-7044
Email:
pgp55support@pgp.com
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|
| Shopping
Cart FAQ / Help Info |
To access the shopping cart FAQ /Help
info click the url below:
/shopping_cart_FAQ.html
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|
| How
To Password Protect Directories |
To password protect a directory:
1. Create a text file called .htaccess
using a simple word processing program like Notepad or Wordpad.
2. Insert the contents below - customizing
the bold/italicized portions to anything you like.
AuthUserFile /usr/local/etc/htpasswd
AuthGroupFile /dev/null
AuthName yourdomain.com_or_any_name
AuthType Basic
<Limit GET PUT POST>
require user any_username_you
_choose
</Limit>
3. Save the file as ".htaccess"
without the quotes and with the beginning period.
4. Ftp it to the directory you want to
password protect. Use ASCII mode not binary for uploading this file.
5. Make a note of what you set the "require
user" to.
6. Fill out the password request form
at: /password-request.html
7. We will normally activate your password
protection within 24 hours.
For password protection scripts that you
also may wish to use, go to: CGI
Resources
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|
| How
to check the cause of web site access problems |
| If you are having intermittent problems
accessing your site, please read the following:
1. The following web site tracks the performance
of the major backbone providers. Internetweather.com updates their
page at 5 minute intervals.
http://www.internetweather.com
2. To help trace problems with Internet
traffic, try the following:
a. Connect to the internet
b.) If you are running Windows 95, go
to a DOS prompt. To get to the dos prompt you can normally click the "Start"
button, then "Programs" then select "MS-DOS prompt".
c.) At the DOS command line, type 'TRACERT
yourdomain.com' (minus the quotes, replace 'yourdomain.com'
with your domain name)
d.) Your screen may output information
that looks like:
Tracing route to example.com [1.1.1.1]
over a maximum of 30 hops:
1 123 ms - 123 ms -123 ms - 38.1.1.1
2 147 ms - 145 ms -182 ms - nc.pop.psi.net [38.147.37.1]
3 120 ms - 134 ms -134 ms - 207.124.104.54
4 160 ms 242 ms 158 ms sl-gw5-sj-1-1-0-T3.sprintlink.net [144.228.44.1
5 180 ms 262 ms 228 ms sl-gw5-1-0-T3.sprintlink.net [144.228.44.13]
6 198 ms 252 ms 288 ms sl10-sj-155M.sprintlink.net [144.232.3.6]
7 327 ms 227 ms 301 ms sl-bb10-rly-6-0.sprintlink.net [144.232.9.13]
8 343 ms 335 ms 298 ms sl-gw1-rly-0-0-0.sprintlink.net [144.232.0.58]
9 394 ms 336 ms 339 ms sl-smat-4-0-0.sprintlink.net [144.232.184.26]
10 313 ms 282 ms 282 ms fvl1-S4-0.sprintsvc.net [205.244.203.62]
11 300 ms 370 ms 294 ms fvl1-t-s4-0.sprintsvc.net [208.27.127.10]
12 297 ms 311 ms 343 ms example.com [208.234.1.129]
This is called a traceroute, which
traces, hop for hop, all the jumps you take from your internet connection
to the destination. The first few hops are usually through your service
provider's network. The hops from there are usually through the backbone/upstream
provider your service provider uses to route internet traffic. The last
few hops will be with our upstream/backbone provider through our network
and to your server. Each hop shows timing information (designated by 3
sets of 'ms' ratings). Timing below 300 ms is good timing. Anything above
that up to 1000 ms indicates some delays which will ultimately affect your
overall connection performance. Any 'ms' timings represented by an asterisk
(*) indicate a time-out (bad connection). Whatever hops shows asterisks
or timings above 500 will, more than likely, be where your connection is
having problems. Check with the appropriate people regarding any performance
problems. If the problems occur, in the first few hops, it is your service
provider. If the problems occur within the midway hops, it is your service
provider's upstream/backbone connection. If the problem occurs within the
last few hops to your site, then it is a problem on our end. Please note,
if the problem occurs in the first few hops, it will affect most of the
hops thereafter.
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|
| How
to Edit Pages On Your Site Using Netscape Composer |
1. Browse over to it with Netscape Navigator
2. Click "File" then submenu item "Edit
Page". This will open the page up in Netscape Composer.
3. Make all the changes you want to make;
it basically acts like a word processor.
4. Click "File" then submenu item "Save".
If it's your main page, make sure the file name you save it as is "index.html"
without the quotes. Otherwise the correct page name will be the default
save file name.
5. Click on the publish button and use
the settings below. If you add any images and want them uploaded, make
sure they are selected in the "Other Files To Include" area of the publish
window.
To edit the page title, description and
keywords meta tags: While you are editing a page, click on the "Format"
menu item then slide down to "Page colors and properties" and type in the
info. Use the important keywords in the title, description, and at the
beginning of the keywords.
FTP access settings using Netscape Composer:
Location to publish to would be:
ftp://yourname.com/
User ID / username: use the ftp settings
from your "web site settings" email
Password: use the ftp settings
from your "web site settings" email
For more Netscape
help resources click here.
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|
| Upload
Pages / Images Using WSFTP |
To upload images or pages manually using
WSFTP:
1. Download and install a copy of WSFTP
from www.wsftp.com
2. Connect to your to the Internet as
you normally would, then start up the WSFTP software and add a "NEW" ftp
site using the settings below:
FTP access settings using WSFTP:
Profile Name: yourname.com
Does Not Matter
Host Name / Address: precisionweb.net
or precision-web.net
Host Type: Automatic Detect
User ID: use the ftp settings from
your "web site settings" email
Password: use the ftp settings from
your "web site settings" email
Save Password Box: Put a check in this
box
Anonymous Box: Leave this box blank
Account: leave this box blank
3. Then, within WSFTP (Classic Interface)
a. Browse to the directory where your
image or html file is.
b. On the window that shows the server
files, get to the directory where you want the files to go.
c. Double click on the file you want to
move from your computer to the server or vice versa.
4. If you ftp the file to the main directory
on the server that WSFTP will open up in, then the url to view or connect
to that image would be: http://yourdomain.com/theimagefilename.jpg
If you ftp to a subdirectory within your
site, then the url to connect to that image would be: http://yourdomain.com/the-subdirectory-name/the-image-or-page-name.jpg
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|
| How
do I request an auto responder? |
| To have an auto responder installed for
one of your domain's email addresses, click
here and fill out the auto responder request form. The auto responder
will normally be activated within 24 hours.
Once it is set up, and email sent to that
address will get an automatic response emailed back. This can also be used
with information request forms to automatically have the information mailed
to the customer. For an example, click
here.
If you are autoresponding to a form submission,
the best way to set it up is to use the autoresponder that is built into
the fmail.pl script. For information on the fmail.pl script click
here.
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|
| How
do I Register My SIte with the Search Engines? |
| For Information on registering your site
with the search engines click
here.
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|
| Internet
Glossary |
| What are the meanings of all those internet
terms. Click here to find out. |
| What
do the error codes mean? |
100 Continue
101 Switching Protocols
200 OK
201 Created
202 Accepted
203 Non-Authoritative Information
204 No Content
205 Reset Content
206 Partial Content
300 Multiple Choices
301 Moved Permanently
302 Moved Temporarily
303 See Other
304 Not Modified
(304 means the file was loaded from the
browser cache instead of being resent by the server)
305 Use Proxy
400 Bad Request
401 Unauthorized
402 Payment Required
403 Forbidden
404 Not Found
|
405 Method Not Allowed
406 Not Acceptable
407 Proxy Authentication Required
408 Request Time-Out
409 Conflict
410 Gone
411 Length Required
412 Precondition Failed
413 Request Entity Too Large
414 Request-URL Too Large
415 Unsupported Media Type
500 Server Error
501 Not Implemented
502 Bad Gateway
503 Out of Resources
504 Gateway Time-Out
505 HTTP Version not supported
|
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| When
I publish my pages, the changes don't seem to show up? |
When you FTP files to your site
or publish Using FrontPage, the changes are made immediately on the server.
However you might not see the changes for
2 reasons:
1. Your browser is showing you an old
page that it has cached on your local hard drive. To force the browser
to reload the current page form the server, hold down the <SHIFT> key
while you click on the Reload button (Netscape) or Refresh button (Internet
Explorer). Or, if you are using the built in AOL browser, hold down the
<CTRL> key whille you click on the Refresh button (Normally just ot
the left of the address bar and Home Icon).
2. Another possible reason you are not
seeing your changes: If you are working on your home page and your home
page was named index.html but you now have it named index.htm,
you might be changing the index.htm page but still seeing the index.html
page. index.html has a higher preference than index.htm as
a home page. Te resolve this, just rename your home page to index.html
|
|